---
title: What should I do if my certificate is not displaying correctly?
description: "Once a module is completed a button will appear to access the certificate. This will be on the module landing page: ![](https://www.gate-tap.org/wp-content/uploads/2025/05/06-Help_print-certificate_screenshot_Apr26-1024x335.png) and on the **[Certificates](https://www.gate-tap.org/certificates/)** page: ![](https://www.gate-tap.org/wp-content/uploads/2025/05/07-Help_download-certificate_screenshot_Apr26-1024x406.png) When you click on the button the certificate should display in a…"
url: "https://www.gate-tap.org/help/what-should-i-do-if-my-certificate-isnt-displaying-correctly/"
updated: "2026-04-06"
category: Certificates
---

# What should I do if my certificate is not displaying correctly?

Once a module is completed a button will appear to access the certificate.

This will be on the module landing page:

![](https://www.gate-tap.org/wp-content/uploads/2025/05/06-Help_print-certificate_screenshot_Apr26-1024x335.png)

and on the **[Certificates](https://www.gate-tap.org/certificates/)** page:

![](https://www.gate-tap.org/wp-content/uploads/2025/05/07-Help_download-certificate_screenshot_Apr26-1024x406.png)

When you click on the button the certificate should display in a PDF format that you can print or save. For example:

![](https://www.gate-tap.org/wp-content/uploads/2025/05/09-Help_certificate_screenshot_Apr26-1024x723.png)

If the certificate is blank or an error message appears, try to access your certificate using a different browser (for example, Edge/Chrome/Firefox/Safari) and/or different device (for example, a laptop).

If this does not work, please **[contact us](https://www.gate-tap.org/contact/)** and provide details of the module certificate that you would like to download.