Getting started
I am experiencing other issues with the Learning on TAP platform. What should I do?
Last Updated: June 19, 2025If you cannot solve the issue you are experiencing through these help pages, please use the Contact page to request assistance. Select the type of support that you require and describe your problem in detail. Our team will then contact you by email. Consent for use of informationPlease let us know if you give consent...
The videos are not playing properly. What should I do?
Last Updated: June 19, 2025The videos within the modules are hosted on YouTube. Access may be affected by your location and your internet connection. If internet connection is an issue, then you should try again when you have a better connection. Consent for use of informationPlease let us know if you give consent for information collected during this training...
Can I download resources for use offline?
Last Updated: June 19, 2025Module resources (such as PDF forms and documents) can be downloaded and/or printed for use offline. These resources can be accessed on the related module home page and on the Resources page of the platform. It is not possible to download module content for offline access. You will need to be connected to the internet...
How do I access module content and resources?
Last Updated: June 19, 2025Once you have a TAP account (see How do I register for an account?) you will be able to access module content and resources. Register, log in and navigate to the modules you wish to take, via the Courses pages. For each module there are a set of Resources that can be downloaded and/or printed....
How long do TAP modules take to complete?
Last Updated: June 19, 2025TAP modules vary in length depending on the complexity. There is no time limit to start or complete a module on TAP. WHO recommends that completing the online content is supported by face-to-face learning and mentored practice where the module includes the acquisition of new skills. Consent for use of informationPlease let us know if...
How do I access a course or module?
Last Updated: June 19, 2025Once you have a TAP account (see How do I register for an account?) you can start any course and complete any module at your own pace. Some modules require completion of an introductory module first. You will find a suggested order in which you should complete modules on the course page. You should follow...